Return Policy
At Flooringwholesale.com, we want your purchasing experience with us to be as smooth as possible, even if you have items to return. If that's you, the following detail should provide all the information you need. If you still have questions, please call us at 1-888-299-5411.
There is a minimum of four cartons that can be returned. If you have three or fewer cartons left over, keep in storage. Extra materials are handy for repairs, should you need them. Otherwise, you may return or exchange four or more unopened, resalable items to Flooringwhosale.com within 15 days after receiving our product, some restrictions apply.
If you decide to cancel an order, please call us immediately, as all order cancellations must be processed initially by phone. After your first call, we will follow up by e-mail with cancellation or return updates.
• Your refund will be provided via the same method by which you paid, unless you paid cash - in which case, we'll refund by check mailed Fridays via USPS.
• A 20% restocking / cancellation fee will be applied for all returned and any items returned, including canceled orders and refused shipments. This is in addition to original and return shipping charges, if any.
Non-returnable items:
• Accessories including trim, adhesives, non- featured underlayments, moldings, and cleaning materials.
• Promotional products such as Blowouts and Weekly Specials.
Damages Policy
All carriers are selected through stringent guidelines for service and quality control. If you have a concern regarding delivery, please advise our customer care department immediately. In the chance that you receive a damaged order, please review the following steps:
1. NEVER refuse a delivery, please call us first at 1-888-299-5411. Refusing a delivery can add additional costs and decreases the chance of getting resolution in a timely manner. Refused deliveries are also subject to initial and return shipping costs, plus 20% restocking fee. Any damages from refused deliveries are non-refundable, and because it was refused, would not be noted. We are not responsible for ANY costs associated with a refused delivery.
2. Compare your order with the materials received. You (or the person you designate) are responsible for noting on the delivery receipt any damaged or missing items. Upon initial receipt, please look for indication of damage on the outside of the cartons or packaging material. Have any damage notated on the delivery receipt.
3. Keep a copy of all the paperwork provided by the carrier. When you contact us, we will request you to provide us with this information. If this documentation is readily available, we can get a head start on helping you with your claim.
4. DO NOT DISCARD any of the damaged material. Once reported, the damaged material is the property of the carrier, by law, and they have 120 days to decide if they wish to inspect, pick up or advise to discard the damaged material. Unless otherwise advised by us, do not throw away or destroy any damaged material received.
5. If all the documentation is received and salvageable material has been taken into account, we will proactively refund or replace damaged material. Now that our customer’s concern has been resolved we will pursue the matter with the carrier.
